Frequently Asked Questions

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Duracell

Company

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DO YOU HAVE ANY CONTESTS, OFFERS OR SWEEPSTAKES?

All our promotions are live on this site, on our Promotions page. Check back often for updates.
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Where can I buy Duracell products?

Right here on Duracell.co.uk. On every product’s detail page you can find the e-retailers that carry the product and whether it is in stock or not. You should also be able to find many of our products in common stores like drug stores, markets, department stores, warehouse stores, and office supply stores, or as mass merchandise.
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What is your response to recent third-party battery comparison testing against other brands?

Duracell is the #1 brand trusted by consumers all over the world. Battery performance is not a one-dimensional measurement; several parameters that affect performance data are: discharge characteristics, voltage, energy density, effect of discharge load and temperature as well as shelf life. Technical bulletins providing detailed information for each battery type are available in the Technical Library. Testing our designs in both a laboratory environment (following IEC methodologies) along with real life usage studies ensures our innovations continually delight our consumer.
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Consumer care line:


United Kingdom - 0800 716 434
Ireland - 1 800 509 176
South Africa - 0800 980782
Israel – 1 800 225510
Portugal - Envia-nos um email. Por favor, clique aqui.
Send us an email by clicking the `Contact Us` button above.

Unfortunately, online scams are becoming more and more frequent. They impersonate Duracell and other well-known people & brands. Please be aware that Duracell will never ask for you to share your personal details for any reason. As an example, we are aware of ‘job adverts’ that are listed on Duracell Spain’s Facebook account. This is a fake job advert, and we are working with Meta on taking it down. Please do not engage with it. If you encounter any other scam, please inform our consumer centre.